We have implemented a 14-day return policy, allowing you to request a return within 14 days after receiving your item. To ensure a smooth return experience, please carefully review the following guidelines:

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition as when you received it.
• It should be in its original packaging with all tags intact.
• The item must not have been worn, washed, stained, or damaged in any way.
• Please retain the receipt or proof of purchase for the return process.

Ineligibility: If more than 14 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.

To start a return, please contact us at support@sogainternational.com. We kindly request that you await our acceptance of your return request before proceeding. Please note that return postage costs will be the responsibility of the customer.

Damages and Issues:

We strongly advise inspecting your order upon receipt. If you discover any defects, damage, or receive the wrong item, please notify us immediately. We will promptly assess the issue and take appropriate measures to rectify the situation.

Exchanges:

Please be aware that we do not offer direct exchanges. Instead, a refund will be provided. Should you wish to purchase an alternative item, a new transaction will be required